Rather than tell you about the proficiency of XCIT when it comes to training design, we thought that you might prefer some examples from our work on 30+ implementations over a 10+ year period.

We can demonstrate extensive experience using either train the trainer or end user training approaches. With more than 550 sessions in 23 countries physically and more than 2,500 people trained at all levels, we have confidence in our ability to produce an effective training delivery.

Hardcopy material samples

• Training presentation - sample chapters
  • Siebel train-the-trainer presentation (PowerPoint)
  • Siebel Sales Force Automation: end user course (PowerPoint)
  • Siebel customisation for Local Authorities: smartscript course (PowerPoint)

• Training manual
  • Siebel customised repository for a local authority (Acrobat PDF)

• Course exercises and labs
  • Siebel customisation for Local Authorities smartscript course (Word)
  • Business scenario for a Siebel Call Centre application (Word)

• Quick Reference Guide
  • Quick reference Guide extract for Maginus CRM (PowerPoint)

Online material samples

eXplic-IT has a proven track record using various computer-baed training (CBT) and eLearning development tools, in particular Siebel SimBuilder and the Knowledge Solutions suite. As a matter of fact, we started to use remote and online delivery as early as 2002.

This approach is very appropriate for clients with a high turnover who need regular induction training for new hires.

• Sample CBT online course chapter
  • Siebel Navigation (Knowledge Solutions - SCORM compliant)

• Video-based eLearning
  • Introduction (Camtasia Studio)
  • Exercise original video: English, subtitled (Camtasia Studio)
  • Exercise adapted video, dubbed in French, no sound (Camtasia Studio)

• Web-based self assessment questionnaires and feedback gathering
  • Javascript test we developed for a diet how-to eBook (Javascript)